Terms and Conditions
Terms and Conditions
For the purpose of these terms and conditions, the ‘Company’ shall mean Able Plumbing Solutions Ltd, the ‘Customer’ shall mean the person or organisation for whom the Company agrees to carry out works/and or supply materials. And the ‘Engineer’ shall mean the employee or representative of the Company performing the work for the Customer.
1. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken using an engineer of the Company’s choice at its sole discretion.
1.1 The Customer must advise the Company in writing of the location of any concealed water, gas, electrical, telephone, or other services before work commences. In the absence of such written advice, the Company will not be liable for damage
2. Pipework and cables will be concealed where possible but will be surface run where, in the opinion of the Company, it is impractical to conceal the pipe work and cables. It will be the responsibility of the customer to make good after intrusive works have been carried out.
3. The customer must advise the Company in writing of the location of any asbestos or asbestos type material that can be found on the premises. Should asbestos or a material suspected of being asbestos be found in areas other than where previously documented, the Company reserves the right to request that samples of the material are tested in accordance with the Control of Asbestos Regulations 2006 at no cost to the Company. The customer must make available their premises asbestos registers as per The Control of Asbestos Regulations 2006.
4. It is the Customer’s responsibility to move all stock/or any obstruction that may impede our engineers during any plumbing/gas works. This must be completed prior to the engineer’s arrival. Should the engineer need to spend time clearing furniture and/or personal/business belongings, an agreed charge of £80 + VAT will be applied to the final invoice.
5. We offer a service to lift and relay carpets when required. Whilst every care will be taken, we cannot accept responsibility or liability for carpets replaced not as originally fitted or any damage caused.
6. The Company does not include making good, redecorating, or re-plastering in its pricing. This includes, but is not limited to, filling holes, painting, wallpapering, and repairing or replacing tiles. If shelves or other fixtures need to be removed, their refitting/adjustment is the customer’s responsibility.
7. Works can be undertaken by the company without interruption or delay by the customer their agent, other trades or any third party or event beyond the control of the company including lack of adequate water gas or electrical supplies and should any such delay occur the company shall be entitled to immediate and full payment of the whole balance of the contract sum otherwise in accordance with the terms of payment following which the company will thereafter complete the installation works without variation or additional charge as soon as the customer provides the necessary access or facility. Should the gas pressure from the street be found to be insufficient upon completion, we will be unable to complete the installation, and the matter will be referred to your local gas supplier to investigate. Should the delay be attributable to the Customer, the Company reserves the right to charge for wasted time at its standard hourly rate
8. The completion date is an estimate and is not guaranteed. The Company will not be liable for any costs incurred by the Customer due to delays. During installation it may be required to route under floor boarding and in wall cavities. Whilst every endeavour is made to reduce any inconvenience, it may be necessary for carpets, floor coverings or decorations to be removed for access and these will be reinstated with care taken although further works may be required which are not covered within our quotation.
9. Dust sheets will be used where possible along with other forms of protection.
10. That safe access to install flue lining or other equipment will be available from a builder’s ladder and if scaffolding, or other means of access, is necessary, then the cost thereof will be chargeable as an extra and any structural defect in the condition of the chimney or any blockage thereof however caused, is the sole responsibility of the customer and shall be repaired at the customer’s expense prior to commencement and/or during the course of works.
11. The Company is not responsible for existing leaks or defects in the Customer’s plumbing system, including leaks that may appear after a system is converted to mains pressure or after power flushing. The Customer is responsible for repairing any such pre-existing issues.
11.1. Following a system conversion, the Company is not responsible or liable for any subsequent water hammer or noise in the pipes. This is due to the potential for pre-existing conditions within the customer’s plumbing system that may be exacerbated by the change in pressure.
11.2. The Company will not be held responsible for existing structural defects even if such defects are disturbed during the works
11.3. Should the existing gas supply be found to be undersized when commissioning the new boiler, a new gas line will be required. This is a separate cost and is not included in the original quote. The Customer will be provided with a separate quote for this work.
12. When making good old flue holes, the Company will use materials readily available and will make reasonable efforts to match the existing finish. However, an exact match cannot be guaranteed, particularly with textured finishes like pebble dashing. The Customer acknowledges this limitation
12.1. The total charge to the Customer shall consist of the cost of the materials supplied by the Company (this includes an overhead 35% markup) and the amount of time spent by the engineer in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates and minimum charges.
13. Fixed Price Work shall be given as a firm cost, including labour and materials. All costs are plus VAT at the prevailing rate.
13.1. If after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote
13.2. If after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
13.3. If after submission of the quote, there is an increase in the price of materials.
14. Quotes are only valid for a period of 30 days from the date of the quote.
15. Where the date/and or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use all reasonable endeavours to ensure that the engineer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the engineer or for the late or non-delivery of materials. Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault of the engineer or the Company. The Customer/Tenant will be subject to a charge of £60.00 + VAT.
16. Works shall be carried out during normal working hours, 8.00am to 5.00pm Monday to Friday, unless alternative arrangements have been made in writing to the Customer.
17. Any parking charges, congestion charges, low emission zone charges incurred by the engineer will be passed onto the customer.
18. The Company will not be under any obligation to provide a quote to the Customer and shall only be bound (subject as hereinafter) by quotes given in writing to the Customer and signed by a duly authorised representative of the Company.
19. Any variations to the agreed quote will be subject to additional charges, which will be provided to the Customer in writing for approval before the work is carried out.
20. The Customer may cancel the contract by providing written notice at least 7 days before the scheduled start date. If less than 7 days’ notice is given, a cancellation fee of 25% of the total quote will be payable by the Customer to cover administration costs and restocking fees. For special order items, the Customer will be liable for 100% of the cost if the contract is cancelled less than 7 days before the scheduled start date.
Payment Terms
21. Where the works exceed £1500 or parts are required to be ordered in advance, a deposit of 35% of the total quote is required in advance of work commencing. The remaining balance to be paid upon completion.
21.1 A late payment fee of 10% will be applied to invoices not paid within 7 days.
21.2. The Company does not accept any responsibility for payments lost or delayed in the post.
21.3. Domestic projects exceeding £1500 will require a deposit of 35% before the work can commence. This amount will need to be received at point of booking (1 week prior to the works commencing.)
21.4. Payment of the works or the remainder of the works can be made by card or bank transfer.
21.5. The Company reserves the right to withhold any test certificate and will not add any extended warranty until final payment has been made.
21.6. Should no payment be received within 60 days, The Company will instruct their preferred company to recover the debt; the subsequent cost incurred by this, will also need to be paid by the Customer.
21.7. The Company reserves the right to add any cost incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.
22. Title to any goods, supplied by the Company to the Customer, shall not pass to the Customer but shall be retained by the Company until full payment has been made.
22.1 The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company.
22.2. For the purpose specified in (11.1) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be.
22.3 The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.
23. System Conversions – The Customer acknowledges that converting from a gravity-fed system to mains pressure may reveal pre-existing weaknesses in the plumbing system. The Company is not responsible for repairing these pre-existing issues but will provide a separate quote for any necessary repairs.
24. Any issues arising from work completed, must be reported in writing within 3 days of finish.
25. Material Collection
Collection of non-stock items is chargeable with the below in mind:
25.1 Time taken to do so will be kept to a minimum.
25.2 The Customer will be informed wherever possible when the engineer leaves the 24.3 If the collection time is likely to exceed 45 minutes the Customer will be additionally informed of the circumstances.
25.4 Only one engineer can leave the job to collect parts.
25.5 The collection of materials which should be normally stocked items is non-chargeable.
26. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force for materials used.
26.1. The Guarantee will be null and void if the work/appliance completed/supplied by the Company is:
26.2. Subject to misuse or negligence.
26.3. Repaired, modified or tampered with by anyone other than a Company operative.
26.4. The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the engineer.
26.5. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
26.6. Work is guaranteed only in respect of work directly undertaken by the Company
26.7 Any non-related faults arising from recommended work which has not been undertaken by the Company will not be covered under this Guarantee.
26.8 Should the Company agree to carry out works on installations of inferior quality, or over 10 years old at that date no warranty is given in respect of such works, and the Company accepts no liability in respect of the effectiveness of such works or otherwise.
26.9 The company shall not be held liable or responsible for any damage or defect resulting from work not covered fully under the Guarantee or where recommended work has not been carried out.
27. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of both the Company and Customer. Further, these terms shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.
28. The Company shall not be liable for any delay or the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of time for performing such obligations.
29. The Company’s liability is limited to the rectification of work directly performed by the Company. The Company is not liable for any consequential losses or damage arising from pre-existing conditions, work not performed by the Company, or any work subsequently requested but not undertaken at the time of the original work.
30. Unless otherwise informed prior to commencement of work, we will assume you have in place welfare facilities and that they are available for our employees to use.
31. These terms and conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Law.